For Special Requests
You can
provide any special instructions in the order comments, for example, to
change the usual position of the bail. Please include the
product
code for that individual cabochon. If we don't understand the
request, we will email you for clarification before the order can be
processed.
For Complex
Orders
It's possible to make a single order combining some plain
cabochons, some adding button backs, and some adding bails.
To prevent confusion, it's essential to complete your order in the
same sequence it should be filled. Alternatively, send detailed instructions in the order comments section.
With a complex order, we
process the items using the same sequence as you used while ordering. This keeps it simple.
Example order: 4
individual cabochons, followed by 4 button backs
Shipment: 4 cabochon glass buttons
Example order: 2 cabochons, 2 cabochons, and 2 bails
Shipment: First 2 cabochons will ship as-is, last two
cabochons will ship as pendants
Example order: 4 cabochons, followed by 2 bails, followed by
2 button backs
Shipment: Too complicated. Best to either group the
cabochons with their parts, or provide special instructions per product
code in the order comments.
